Exchange & return
If you would like to return or exchange your product, we will tell you here which steps you need to take.
Up to 14 days after receipt of your ordered product you have the option to return this product if it is not on sale. If it is on sale, exchange is possible. The product must be returned undamaged with all accessories supplied and, if possible, in the original packaging. The tickets must still be attached.
To return your product you can send an email to firstname.lastname@example.org Indicate that you want to return your product and state your order number. You will then receive a return/exchange form with further instructions by e-mail.
You can download the return form. Read the return conditions carefully before you send it back.
Within 14 days after receipt of the returned product, the order amount due will be refunded to you, provided that the product has been returned in good order and under the above condition. The shipping costs for returning are for your own account.
To exchange your product you can send an email to email@example.com and indicate that you want to exchange your product. Please state your order number and also which item you would like to have instead.
You will then receive a return/exchange form with further instructions by e-mail.
You can download the exchange form. Fill in correctly for which item and/or which size you would like to exchange it.
The shipping costs for returning the product are for your own account, the shipping costs of the new product to the customer are reimbursed by Lola's Sportswear. If the new product is cheaper than your current product, you will receive the difference back to your bank account within 14 working days after receipt of the returned product. If the new product is more expensive than your current product, the difference must be paid.
After receiving the product and provided that the product has been returned in good order and under the above condition, the new product will be sent to you. The new product will be sent as soon as it is in stock.